It is essential that JET participants maintain healthy communication and work cooperatively with the members of their contracting organisations, including their supervisors, superiors, and colleagues. However, in any international setting, difficulties and misunderstandings may arise from time to time.
There is a support system in place to help address any difficulties JET participants and contracting organisations may have. CLAIR often refers to this kind of support as counselling. For some, this term may have very serious connotations. We use the term, however, to describe any kind of support ranging from helping JET participants to understand their terms and conditions or finding an English-speaking doctor nearby to more challenging situations like culture shock, interpersonal misunderstandings or mental health concerns.
The chart above provides a visual guide to the basic structure of the support system. Assistance in resolving difficulties can be found at any level, and JET participants are welcome to contact any of these resources directly, but it is often best to begin by seeking support at the closest level.